Add to Your Order | Combine Shipping
One box, one trip
Thought of one more fish? You have until your box is packed.
Shipping live animals overnight is the expensive part of this hobby — so if your order has not shipped yet, we would much rather put another bag in the same box than have you pay for a second one.
How it works
- Place a second order for whatever you want to add, any time before your original order ships. Live animals dispatch Monday and Tuesday, so anything ordered before your dispatch day can ride along.
- Tell us it is an add-on. Reply to your original order confirmation email, or text (475) 370-0950, with both order numbers. A note in the cart at checkout works too — just write "add-on" and your first order number.
- We combine and refund. Both orders ship in one box, and we refund the second shipping charge in full once the box is packed. If the combined order changes the box size or heat pack needs, we will tell you before anything ships — no surprises.
The fine print, kept short
- Add-ons must be placed before your original order is packed. Once a box is sealed with your animals breathing in it, we do not reopen it — for their sake, not ours.
- Certified stock still ships when its quarantine course is complete. If you add a Certified animal to a Fresh Import order, we will ask whether you want to ship together later or separately as scheduled.
- Oversized fish and heavy dry goods may genuinely need their own box. If so, we will say so before charging you anything extra.
Not sure whether your order has shipped? Ask. We answer by phone and social around the clock for online orders.