Refund policy

Refunds, Returns & Cancellations — YoCamron's Aquatics

All sales occur in Connecticut. Orders are shipped nationwide from our location at 16 Bridge Street, New Milford, CT 06776.

If we cancel your order

We reserve the right to cancel any order, in whole or in part, at any time before it ships. Reasons include pricing or listing errors, livestock health or availability, suspected fraud, unsafe shipping weather, or a species that is restricted or prohibited at your delivery address. If we cancel, you receive a 100% refund to your original form of payment, including any shipping you paid. You are not charged a restocking fee on an order we cancel.

If you cancel your order

Customer-initiated cancellations are refunded as store credit, less a 5% restocking fee. Store credit does not expire and is not refundable to your original form of payment. Once an order has shipped it can no longer be cancelled.

Livestock (fish, invertebrates, corals, plants, amphibians)

All livestock sales are final. The only exceptions are our Live Arrival Guarantee (shipped orders) and our In-Store Live Guarantee (in-person purchases). Valid claims that meet the requirements of those guarantees are refunded to your original form of payment or replaced, at your option.

To file a Live Arrival Guarantee claim you must: accept delivery on the first attempt; open the box immediately; and send clear, unedited photos or video of the animal still sealed inside its unopened shipping bag to cameron@yocamronsaquatics.com within the claim window stated in our Shipping & Live Animal Policy. Claims without in-bag photos, claims on refused or rescheduled deliveries, and claims on orders shipped to an address where the species is restricted cannot be honored. Losses caused by acclimation, water quality, incompatible tankmates, disease already present in your system, or equipment failure are not covered.

Dry goods and equipment

Unopened items in original, unused, sealed packaging may be returned within 7 days of purchase for a refund to your original form of payment. Opened, used, or wet-tested items are not returnable. Defective equipment is handled through the manufacturer's warranty. Return shipping is the customer's responsibility unless the item arrived damaged or we shipped the wrong item. Special orders, custom orders, gift cards, live foods, and clearance items are final sale.

Restricted species

You are responsible for confirming that any animal or plant you order is legal to possess where you live. If we identify a restricted species at your delivery address we will cancel that portion of the order and refund it 100% to your original form of payment. Certain species that cannot lawfully be sold in Connecticut are not sold — they are placed through adoption for an adoption fee, and adoption fees are non-refundable once the animal has been released to you.

Chargebacks and abuse

Filing a chargeback without first contacting us waives your claim under our guarantees. We reserve the right to refuse service to any customer with a pattern of guarantee claims inconsistent with normal hobbyist losses.

Questions: cameron@yocamronsaquatics.com · (475) 370-0950